Notes
Field notes.
Field notes from more than two decades inside the systems businesses depend on — what actually works, what the vendors won’t say, and the industry’s numbers untangled so you can hand them to a board. Five-minute reads, every figure sourced. No gate, no pitch.
What works
From inside real installs — not vendor decks.
What vendors won’t say
Named plainly, with the mechanism underneath.
Board-ready numbers
Every figure sourced and linked — hand it upstairs.
05The AI spend, untangledHalf the studies say the spend is working; half say it isn’t. Both are right — they aren’t measuring the same thing. Three pages, every figure sourced and linked.Read the brief →
04Why you can’t tell whether your AI worked — and who answers for itThe platform team reports usage, the function reports activity, the board asks about return — and every deck is true while the question goes unanswered. What to measure instead, and who answers for it.Read the note →
03When the business runs through your head, more software doesn’t helpEvery tool you’ve bought still needs the same operating system: you.Read the note →
02Why your team works around the tool you boughtWalk the floor and you’ll find it: the tool you pay for, and beside it, the spreadsheet that actually runs the work.Read the note →
01How to tell a wired system from a bought oneAlmost every business owns AI now. Subscriptions, logins, a demo that impressed everyone.Read the note →
If one of these feels like the inside of your business, stop reading. Thirty minutes with our experts puts a number on it — from your own numbers — and you leave with the way forward, either way.